Process Flagship Programme

Business Process Analysis, Modelling and Improvement

Model current and future processes, identify constraints and redesign work for improved performance, control and value.

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Course overview

Turn process evidence into practical redesign and measurable improvement.

Business Process Analysis, Modelling and Improvement develops the capability to discover how work is performed, represent it clearly and identify changes that improve customer outcomes, flow, control and efficiency.

Participants build current-state and future-state models, use evidence to diagnose problems and evaluate process, policy, role, information, technology and control changes.

The course combines process thinking, BPMN-informed modelling, root-cause analysis, redesign and implementation planning without treating the process diagram as the final objective.

Learning outcomes

What participants will be able to do.

By the end of the course, participants should be able to:

  • Define process purpose, scope, customers, outcomes, boundaries and measures.
  • Plan and conduct process discovery using interviews, observation, data and workshops.
  • Develop clear current-state process models using appropriate levels of detail.
  • Apply BPMN-informed notation to activities, events, decisions, roles and flows.
  • Identify bottlenecks, delays, rework, handoff problems, control weaknesses and root causes.
  • Evaluate simplification, standardisation, automation and policy options.
  • Design a practical future-state process and supporting operating changes.
  • Define implementation, adoption, measurement and continuous-improvement arrangements.

Who should attend

Designed for professionals who analyse, redesign or govern business processes.

  • Business analysts and process analysts.
  • Operational-excellence and continuous-improvement professionals.
  • Process owners, managers and supervisors.
  • Digital-transformation and automation teams.
  • Quality, risk, control and compliance professionals.
  • Project and product professionals delivering process change.

Prerequisites

Accessible, practical and professionally relevant.

  • Some exposure to organisational processes or change is helpful.
  • No prior BPMN qualification is required.
  • Participants should be prepared to model, challenge and redesign a realistic process.
  • Corporate cohorts may use a selected organisational process and approved notation.

Course structure

Five modules from process discovery to controlled improvement.

The programme follows a complete process-improvement logic and produces both analytical evidence and implementation-ready outputs.

1

Module 1

Process context, architecture and selection

  • Processes, value streams, capabilities and operating models.
  • Process purpose, customers, outcomes and ownership.
  • Scope, boundaries, triggers, inputs and outputs.
  • Process architecture and prioritisation.
  • Measures, performance questions and case selection.
2

Module 2

Current-state discovery and evidence

  • Interviews, observation, workshops and document analysis.
  • SIPOC and high-level process views.
  • Roles, handoffs, systems, information and controls.
  • Cycle time, demand, volume, quality and exception evidence.
  • Validating the current-state understanding.
3

Module 3

Process modelling and communication

  • Choosing modelling purpose, audience and level of detail.
  • BPMN-informed activities, events, gateways and flows.
  • Swimlanes, responsibilities and cross-functional interaction.
  • Business rules, decisions, data and supporting models.
  • Model quality, readability and review.
4

Module 4

Analysis and improvement design

  • Bottlenecks, delay, rework, variation and failure demand.
  • Root causes, constraints and control weaknesses.
  • Waste reduction, simplification and standardisation.
  • Automation, digital enablement and risk considerations.
  • Comparing options and selecting improvements.
5

Module 5

Future state, implementation and measurement

  • Designing the future-state process and controls.
  • Roles, procedures, information and technology implications.
  • Transition, adoption, training and stakeholder engagement.
  • Benefits, measures, ownership and review cadence.
  • Process-redesign simulation and action planning.

Learning experience

Apply ideas—not simply remember terminology.

The course uses a realistic end-to-end process case and practical modelling, analysis and redesign workshops.

Discover

Process evidence workshop

Participants gather and organise stakeholder, operational and performance evidence.

Model

Current-state laboratory

Teams create layered process views and test them with simulated stakeholders.

Analyse

Constraint and root-cause review

Participants identify performance, control and customer-experience problems.

Redesign

Future-state workshop

Teams compare simplification, standardisation, automation and role-design options.

Decide

Improvement case

Participants assess value, risk, feasibility, adoption and implementation priorities.

Transfer

Workplace process plan

Each participant selects a process and defines practical next steps.

Course completion

Demonstrate participation, application and professional judgement.

  • Participate actively in discovery, modelling and redesign exercises.
  • Complete current-state and future-state process outputs.
  • Demonstrate evidence-based problem analysis and option evaluation.
  • Complete the final improvement proposal and workplace action plan.

Participant outputs

Typical course outputs include:

  • Process scope and performance definition.
  • SIPOC or high-level process architecture.
  • Current-state process model.
  • Issue, constraint and root-cause analysis.
  • Future-state process and control design.
  • Improvement backlog and option assessment.
  • Implementation and benefits-measurement plan.

Delivery options

Choose the format that fits your process and improvement environment.

Instructor-led

Live Classroom

Facilitated face-to-face learning with case work, practical exercises, discussion and immediate feedback.

Instructor-led

Live Virtual Classroom

Interactive online delivery with facilitated workshops, collaborative activities and real-time discussion.

Flexible

Blended Learning

A structured combination of preparation, live facilitation, assignments and follow-up workplace application.

Organisation-specific

Corporate and In-Company

Customised delivery using the organisation’s process architecture, modelling conventions, operational data, governance and selected improvement opportunities.

Frequently asked questions

Course information and participation.

Is this a BPMN certification course?

No. BPMN-informed notation is used as a practical modelling language, but the programme is focused on process analysis, redesign and improvement rather than third-party certification.

Do participants need process-modelling software?

No. The concepts can be practised with simple tools. Corporate cohorts may use approved modelling platforms.

Does the course cover automation opportunities?

Yes. Automation is evaluated alongside simplification, standardisation, role, policy, information and control changes.

Can we use one of our own processes?

Yes. Corporate delivery can use a selected process, subject to access to appropriate evidence and stakeholder participation.

How is improvement value assessed?

Participants consider customer, quality, speed, cost, risk, control, capacity and capability outcomes rather than relying only on activity measures.

Take the next step

Turn process visibility into practical performance improvement.

Discuss public delivery, a corporate cohort or a tailored process-analysis programme.

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INDENTRA may adapt sequencing, exercises and examples to suit the delivery format and participant profile while preserving the stated learning outcomes.