SIPOC Builder
Build a high-level SIPOC for a customer refund process. Define process boundaries, identify Suppliers and Inputs, establish five major Process steps, identify Outputs and Customers, and validate the resulting scope and interfaces.
Define Process Scope and Interfaces Before Detailed Mapping.
SIPOC provides a concise high-level view of a process and its upstream and downstream interfaces. It helps business analysts align stakeholders on scope before moving into detailed process mapping, requirements analysis or redesign.
- Suppliers provide the inputs.
- Inputs are consumed or used by the process.
- Process is represented by a small number of high-level steps.
- Outputs are produced by the process.
- Customers receive or depend on the outputs.
SIPOC Builder — Step by Step
Eight locked stages build the SIPOC from process context and boundaries through Suppliers, Inputs, Process, Outputs, Customers and validation.
Understand the SIPOC Context
Customer Refund Request — High-Level SIPOC
Reveal the process context before building the SIPOC.
SIPOC Element Register
The register records the complete SIPOC in a responsive card format for review and reference.
Test the Effect of Expanding the SIPOC Scope
Experiment Mode is isolated from the guided SIPOC. Add adjacent process concerns to see how quickly the high-level scope becomes more complex.
Quick Knowledge Check
What Each SIPOC Element Means
Supplier
Upstream source of an input. May be a person, team, system or external organization.
Input
Information, material, rule or resource consumed or used by the process.
Process
Four to seven high-level steps that transform inputs into outputs.
Output
Product, service, decision, record or communication produced by the process.
Customer
Downstream recipient or user of an output; may be external or internal.